Warranty Policy 

 Hereby declares the following products are produced under our company’s quality assurance system which complies with EN ISO13485:2016 quality management system requirements for medical devices.

Medical Ultrasound , ECG Machine , Defibrillator , ICU Ventilator ,  X Ray, Digital X ray, C Arm, 3D Digital C-arm system, Dental CBCT, Surgical C-arm System, Digital X-ray Radiography System, Mobile DR, Mammography System, Stationary X-ray System, Digital R&F System , Invitro Diagnostic Machine and Other Medical Equipment .

 

Warranty Certificate

Dear user,

Many thanks for your purchase of our company’s products!

To ensure fully your use rights and interests on our products, please pay attention to the following notes:

Two Years Warranty

1. TRUTH BIOMEDICAL products come with 2 years warranty on main unit from the date of production. (X-ray machine with 14 months warranty). If any malfunction is caused by quality related problems within warranty period, the products can be repaired for free by TRUTH BIOMEDICAL.

2. TRUTH BIOMEDICAL will provide spare parts and support for the products for not less than 8 years from TRUTH BIOMEDICAL’s delivery.

3. TRUTH BIOMEDICAL will provide necessary upgrade during products’ service period as an added-value service to meet customer’s requirements for function, application or performance. (Upgrade may not be applicable for some models)

4. For Under warranty service, TRUTH BIOMEDICAL will send replacement parts to customers after confirming the problem can be solved by replacing parts. The freight cost for sending the good replacement parts is borne by TRUTH BIOMEDICAL. After receiving and replacing with the good parts, customers should return the defective parts to TRUTH BIOMEDICAL under our shipment instruction.

5. For Out of warranty service, TRUTH BIOMEDICAL will advise service charge with cost price and provide a proforma invoice for payment transfer. After receiving the service charge, TRUTH BIOMEDICAL will repair and return the parts to the customer after the parts are repaired and tested to be in good working condition.

 

Exemption of Warranty

1. The malfunction is caused by willful damage, negligence, improper usage, failure to follow the

 

TRUTH BIOMEDICAL’s instructions, incorrect usage without the TRUTH BIOMEDICAL’s approval.

2. The TRUTH BIOMEDICAL's original serial number label or product identification marks have been altered or removed.

3. The 2 years warranty does not extend to consumable parts, accessories, materials of TRUTH BIOMEDICAL equipment’s. With regard to consumable part, accessory, material of equipment’s, the customers also have the right of benefit with respect to the corresponding warranty provided by TRUTH BIOMEDICAL.

4. The products or parts which are not produced by TRUTH BIOMEDICAL.